Who should I talk to if gambling becomes a problem?

gb994's 24/7 live chat support team is always there for you. You can also email support@gb994.lat with details. Our support team can assist in both Bengali and English. Your privacy will be fully protected.

Can I withdraw my balance during self-exclusion?

Yes, once self-exclusion is activated you can withdraw the balance in your account. For details, email support@gb994.lat or contact the support team via live chat. Withdrawal requests are generally processed within 1 hour.

21+ | Safe Betting

gb994's commitment to responsible gaming

gb994 is with you at every step to ensure an enjoyable experience — from setting limits to getting support.

Why is responsible gaming important?

Online betting and casino gaming can be a great form of entertainment — but only when players understand their own limits and play with a clear head. gb994 believes that responsibility is the most important tool for a fair and enjoyable gaming experience.

A minimum age of 21 is required to register on our platform and participate in any form of betting or casino gaming. We strictly prohibit minors from playing and enforce this rule without exception.

Gambling should never be considered a source of income. It is a form of entertainment and always carries some degree of risk. At gb994, we want you to always play consciously, enjoyably, and safely.

Remember: Do not place more bets in the hope of recovering money you have lost. Chasing losses is one of the main signs of problem gambling. Take a break when your budget runs out.

21+

Age restriction

To open an account and play at gb994, you must be 21 years of age or older. We may request proof of identity at any time for age verification.

Our protection tools and features

Set deposit limits

You can set your own daily, weekly, or monthly deposit limits. This helps you stay within your budget. Lowering a limit takes effect immediately, while increasing one is delayed by a few days — so decisions made in the heat of the moment do not apply right away.

Time-Out

When you feel like you need a break, take a time-out from 24 hours up to 30 days. During this time your account will be temporarily inactive. Access is restored automatically once the break ends.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, you can choose long-term self-exclusion. While active, you will not be able to log in to gb994 and will not receive any promotional emails.

Set a loss limit

Decide in advance how much you are not willing to lose within a set period. When the limit is reached, the session ends automatically. This protects you from decisions driven by emotion.

Reality reminders

At the start of each session or after a set amount of time, our system will remind you how long you have been playing. Stay aware and enjoy the fun.

24/7 support team

gb994's support team is available around the clock for any issue. Contact us via live chat or email ([email protected]) — service is available in both Bengali and English.

How to use the protection tools

Log in to your account

Go to the gb994 login page and sign in with your username and password.

Go to account settings

Click your profile icon in the top right and look for the "Responsible Gaming" section.

Choose your preferred limit or break

Set whichever you need — deposit limit, loss limit, time-out, or self-exclusion — and confirm.

Contact the support team

If you have trouble doing it yourself or need to close your account urgently, write to us directly via live chat or at [email protected].

Things to keep in mind

Set a fixed budget before you play
Play for entertainment, not for income
Avoid playing when you are tired or feeling down
Do not bet under the influence of alcohol or drugs
Do not bet more to recover losses from a previous session
Take regular breaks and spend time with your family

Assess yourself

Ask yourself the questions below. If you answer "yes" to more than one, it is time to seek help.

Are you betting more than your budget allows?
Are you repeatedly trying to win back money you have lost?
Do you feel restless when you try to stop playing?
Are you hiding your gambling from family or friends?

Is gambling affecting your work or studies?
Are you gambling with borrowed money or your savings?
Are you using gambling to relieve stress?
Are you playing much longer than you planned?

Seeking help is not a weakness. If you feel gambling is becoming a problem, contact gb994's support team now or activate self-exclusion. Email us to talk: [email protected]

Minor protection and family safety

gb994 strictly prohibits participation by minors (those under 21). We verify age at every registration and request additional proof in suspicious cases.

If you have children or teenagers at home, you should take the following steps:

Use parental control software on computers and phones
Never leave your gb994 account password somewhere visible to others
Never leave children alone on a device where you are logged in
Use browser extensions to block gambling-related advertisements

Educate your family

Talk openly with your family about gambling. Help children understand that it is for adults only and always carries risk. Awareness is the best protection.

If someone you know is struggling, encourage them to contact gb994's support team.

Secure transactions and financial protection

The minimum deposit at gb994 is ৳100 and the minimum withdrawal is ৳500. Transactions on our platform can be made securely via bKash, Nagad, Rocket, and bank transfer. Withdrawal requests are generally completed within 1 hour.

For financial safety, we recommend:

Set aside a fixed amount for gambling, separate from your monthly entertainment budget
Once that amount is used up, do not deposit more — even if the month is not over
Never bet with money set aside for emergencies, bills, or debt repayment
Once a deposit limit is set, it cannot be raised freely — this is intentional for your protection

SSL secured

All financial transactions at gb994 are protected by SSL encryption. Your personal and financial information is completely secure.

Questions about responsible gaming

After logging into your gb994 account, go to Profile Settings and find the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one may take a few days to apply.

At gb994, you choose your own self-exclusion period. Both short-term time-out (24 hours to 30 days) and long-term self-exclusion are available. If you want to close your account quickly, email [email protected] directly or contact the support team via live chat.

gb994's 24/7 live chat support team is always there for you. You can also email [email protected] with details. Our support team can assist in both Bengali and English. Your privacy will be fully protected.

No, not under any circumstances. The minimum age to register and participate in any form of betting or casino gaming at gb994 is 21. Age is verified at registration and additional ID may be requested in suspicious cases. Any attempt to play on behalf of a minor will result in account closure.

A time-out is a temporary break — from 24 hours up to 30 days. During this period you cannot play, but your account is reactivated automatically when it ends. Self-exclusion is a longer-term solution — while active, you will not receive any promotions and cannot cancel it yourself before the period ends.

Yes, once self-exclusion is activated you can withdraw the balance in your account. For details, email [email protected] or contact the support team via live chat. Withdrawal requests are generally processed within 1 hour.

Play safely,
enjoy the fun

Enjoy entertainment within your limits. Cricket, slots, live casino, and much more await you at gb994.